Refunds & Returns
Last updated July 27, 2026
Default is the seller of record for everything in this store, powered by HARD TICKET. This policy explains returns, refunds, and your statutory rights.
Return window
You may request a return of eligible physical products within 30 days of delivery. To be eligible the item must be unused, unworn, unwashed, in its original condition and packaging with any tags attached, and you must provide proof of purchase.
What can't be returned
The following are final sale, except where they arrive damaged or defective or where non-waivable law provides otherwise: digital products / downloads once download or access has begun; made-to-order and print-on-demand items and anything personalized to your specification; items marked "final sale"; perishable goods; gift cards and store credit; event tickets (governed by the ticketing provider); and sealed health/hygiene or sealed audio/video media once unsealed.
How to request a return
Contact Default with your order number and reason before sending anything back. Do not return items without a return authorization. Unauthorized returns may not be processed. You'll receive return instructions and, where applicable, a return address or label.
Refund method & timing
Approved refunds are issued to your original payment method via Stripe. Once a returned item is received and inspected (or a refund is otherwise approved), refunds are processed promptly, typically within 5-10 business days; the time to appear then depends on your bank or card issuer. Original shipping charges are non-refundable except where the item was damaged, defective, sent in error, or where law requires it.
Damaged, defective, or incorrect items
If your item arrives damaged, defective, or incorrect, contact Default within 7-14 days of delivery with your order number and photos of the item and packaging. We will replace it, reprint it (for print-on-demand), or refund it at no additional cost to you, including return shipping where applicable. This does not affect your statutory rights.
Exchanges & return shipping
Exchanges are subject to stock availability. For change-of-mind returns you are responsible for return shipping and original outbound shipping is non-refundable; for damaged/defective/wrong-item returns Default pays return shipping and refunds outbound shipping. International duties/taxes already paid may be non-refundable by the destination authority.
EU / UK statutory right of withdrawal
If you are a consumer in the EU, UK, or another jurisdiction granting a cooling-off right, you may cancel within 14 days without giving a reason, in addition to this policy, generally running from the day you receive the goods. To exercise it, notify Default by a clear statement. On withdrawal we refund payments received, including standard outbound delivery, within 14 days (we may withhold until goods are returned or proof of return is supplied); you bear the direct cost of returning the goods. This right does not apply to digital content where performance began with your prior express consent, goods made to your specification or clearly personalized (including print-on-demand), sealed hygiene/health goods unsealed after delivery, sealed audio/video unsealed after delivery, or event services tied to a specific date.
Shipment timing & cancellations (US)
If Default cannot ship a physical product within the time stated (or, if none is stated, within 30 days of receiving your completed order), we will notify you, offer you the option to consent to the delay or cancel for a full and prompt refund, and, if you cancel or don't consent, refund you promptly.
Chargebacks
If you have a problem with an order, please contact Default first. Most issues resolve quickly. Filing a chargeback for a product you received as described, without first contacting us, may be treated as a breach and may result in suspension of future orders. This does not limit your right to dispute genuinely unauthorized or fraudulent charges.
This policy is a template. It was prepared as a starting point and has not been reviewed by a licensed attorney. Bracketed items, retention periods, jurisdiction-specific terms, and the responsible legal entity must be completed and confirmed by counsel before it is relied upon. Nothing here is legal advice.